Returns and Cancellations

Cancellation Policy

  • Desktops & Ready-to-Ship Desktops: Orders may be cancelled free of charge until the production process begins or a shipping label is created. Once an order enters the production process or is prepared for shipment, it will be handled according to our Return Policy. Because we work to ship PCs as quickly as possible, production may begin the same day an order is placed. If you need to cancel your order, please contact us as soon as possible.

  • Specialized Systems: Orders for Laptops, and Apex Custom Builds are final and cannot be cancelled once placed.

  • Delayed Orders: If your order is not shipped within 5 business days after the estimated lead time stated at the time of purchase (including Ready-to-Ship and Rush Build orders), you may cancel your order for a full refund.

  • Payment Delays: Orders delayed due to non-payment that are subsequently cancelled will be treated as returns.

  • Refund Method: All approved cancellations include a full refund of the purchase price, shipping, and taxes to the original payment method.

Returns Policy

  • Standard Eligibility: Custom and Ready-to-Ship desktops may be returned for any reason within 60 calendar days of delivery.

  • Final Sale Items: Laptops, Apex Custom Builds, and Apex Xtreme Systems are custom-engineered or specialized units and are not eligible for return. 

  • Damaged or Incorrect Items: If your system arrives damaged, incorrect, or dead on arrival (DOA), you are entitled to a complete system rebuild, which will be shipped within 72 hours. If any of the original components are unavailable, they will be replaced with upgraded components at no additional cost.

  • Refusal of Delivery / Return to Sender: If a shipment is refused, the order will be processed as a Standard Return. The customer will be responsible for the round-trip shipping costs (both to the address and back to our facility), and the standard restocking fee will apply.

  • Standard Returns & Fees:

    • A restocking fee of up to 15% of the PC purchase price will apply.

    • Original shipping charges are non-refundable.

    • All sales taxes will be fully refunded.

    • The item must be returned in the same condition it was delivered in.

  • Refund Method: Refunds are issued to the original payment method only.

Apex Safe Delivery Guarantee

We build every Apex system to perform flawlessly from day one. If your PC arrives damaged from transit or fails to meet expected performance benchmarks out of the box, we will build you a brand-new replacement system from scratch—plus a complimentary system upgrade—at zero cost to you.

Qualification Criteria

To qualify for a complete rebuild and free upgrade under the Safe Delivery Guarantee, your claim must meet the following conditions:

  • Eligible Issues: The issue must involve clear physical or functional damage sustained during transit, or documented system performance falling significantly below expected hardware benchmarks.

  • Reporting Window: You must report the issue to Apex Support within your standard 60-day return window, starting from the date of delivery.

  • Verification: Physical shipping damage requires photographic proof of the external packaging and damaged components. Performance issues require running our standard diagnostic test alongside a support agent.

How It Works

  1. Submit Your Claim: Contact support with your order number, photos of any transit damage, or details regarding performance issues.

  2. Pre-Paid Return: We will immediately issue a prepaid shipping label so you can send the original unit back to us.

  3. Rebuild & Upgrade: Once verified, our team builds a brand-new replacement system, applies a complimentary tier upgrade (such as more RAM, expanded storage, or the next component tier), and ships it directly to your door.

We’re Here to Help

If you have any questions or need assistance with a return or cancellation, our support team is ready to help. Contact us at Support@ApexGamingPCs.com or call +1-215-565-1069.