Warranty & RMA Information

At Apex Gaming PCs, we are committed to providing reliable service and comprehensive warranty support. This policy outlines warranty coverage, exclusions, and RMA procedures. By purchasing and using an Apex Gaming PC, you agree to the following terms.

1. RMA Timelines & Loaner Laptops

We understand computers are critical in daily life, and sending one in for repair may cause disruption. Customers should assume an RMA turnaround time of up to six (6) weeks however processing times may be longer.

To minimize downtime, Apex Gaming PCs strongly encourages customers to request a complimentary loaner gaming laptop when beginning an RMA.

2. Labor Warranty

All Apex Gaming PCs include a two-year labor warranty, meaning you will never be charged labor fees for standard hardware warranty repairs within two years of delivery.

3. Parts Warranty Periods

  • Orders on or after 06/26/2025 → 2 years from delivery.

  • Orders on or after 04/25/2025 → 3 years from delivery.

  • Orders on or after 09/13/2024 → 2 years from delivery.

  • Orders before 09/13/2024 → 1 year from delivery. Orders placed in 2022–2023 are covered for 2 years.

  • Peripherals → 6 months from delivery.

Extended Manufacturer Coverage:

  • Intel 13th and 14th Gen CPUs → 5 years from delivery.

Replacement Parts:
Parts will be replaced with a new or refurbished version of the same part, or a refurbished upgraded part, at Apex’s discretion.

4. Immediate Reporting of Defects

  • Any leaks, physical damage, or DOA issues must be reported to Apex Gaming PCs within 72 hours of delivery.

  • Systems experiencing such issues must be returned via RMA within 14 calendar days of reporting.

  • Failure to comply voids warranty coverage for any resulting damage.

5. Encouragement for Upgrades & Modifications

We encourage customers to upgrade and enjoy their PCs. You may install new parts or take your system to a local shop for upgrades.

Important: If physical damage occurs, or if a part fails as a result of modifications, third-party service, or improper handling, the warranty on affected parts is void.

6. Third-Party Statements & Recommendations

Apex Gaming PCs cannot verify claims made by third parties regarding system issues. We will not refund or compensate for any third-party inspections or repairs. We will also not act on third-party evaluations, assessments, or recommendations regarding the condition of a system. To ensure warranty coverage and accurate diagnosis, all inspections, diagnostics, and repairs must be handled directly by Apex Gaming PCs.

7. Warranty Exclusions

Warranty coverage, including extended coverage, does not apply to the following:

  • Physical Damage: Any physical damage, including GPU microfractures/failure, must be reported within 72 hours of delivery. If shipping damage is claimed, it must be consistent with shipping impact.

  • Accidental Damage: Water damage, corrosion, electrical shorts, smoke, or fire.

  • Misuse/Environmental Factors: Improper use, lack of cleaning, dust buildup, or exposure to adverse conditions.

  • Failed Service: Damage caused by improper service or neglect (e.g., failing to clean or drain custom water loops).

  • Corrosion: Any corrosion, rust, or damage caused by prolonged liquid exposure is excluded.

  • Software Issues: Windows, driver, or game issues. Apex will assist with troubleshooting but these are not hardware warranty matters.

  • Unauthorized Modifications & Repairs: Any damage caused by third-party service, modifications, or improper handling.

8. Custom Water Loop Policy

  • All custom loop systems must be properly drained and serviced per Apex guidelines.

  • PCs with custom water loops must be shipped drained when sent in for RMA.

  • Shipping a PC with liquid inside, or failing to maintain the loop, voids coverage for resulting damage.

  • Corrosion caused by prolonged liquid exposure will not be covered under warranty.

9. Limitation of Liability

Apex Gaming PCs’ responsibility under warranty is strictly limited to repair or replacement of defective parts originally covered.

We are not liable for:

  • Consequential or subsequent damage caused by liquid leaks, corrosion, or improper maintenance.

  • Damage resulting from third-party service or modifications.

  • Damage resulting from delayed reporting or delayed RMA return.

10. RMA & Shipping Policies

  • GPU Removal Requirement: PCs must be shipped with GPUs removed and separately packaged. Any RMA received with the GPU installed will be refused.

  • Return Shipping:

    • Within 120 days of delivery → Apex covers round-trip shipping.

    • After 120 days → Customer is responsible for shipping.

    • If repackaging is required, a $69 material fee will apply.

  • International Orders: Customers are responsible for all shipping costs, duties, and customs fees.

  • Refund vs. RMA: Within 30 days of delivery, customers may choose refund or RMA. Once an RMA begins, refunds are no longer available.

  • Two or More RMAs: If a PC requires more than two RMAs in the first year, Apex will extend free round-trip shipping for the duration of the parts warranty.

  • Processing Times:

    • In-stock replacements: 3–5 business days.

    • Out-of-stock/retired parts: 4–6 weeks on average.

11. Packaging Standards

Systems must be packaged to the same standard as originally shipped:

  • Double-walled external box.

  • Instapak or equivalent foam for internal protection.

  • GPU shipped separately in protective packaging.

Failure to comply may result in denial of warranty, chargeable damages, and inability to file UPS claims.

12. Health & Safety Standards

Systems must be free of hazardous residues. A $100 cleaning fee may apply for systems contaminated with smoke or other substances.

13. Prior Versions

Prior versions of our warranty can be found by clicking here. The version posted on this page is effective 08/29/2025.